FAQs

FAQs
Frequently Asked Questions

  • How do I find out about my order?

    To view the details and status of your order, locate the order number in your Order History page. The order number is listed in the confirmation email you received after you submitted your order. If you still have questions please contact:

    E-Mail: Contact Customer Care

    Chat: Chat Here

    Phone: 1 877 999 1911

    Hours: 9 AM - 5 PM, Monday - Friday

  • How do I place an order?

    1. Log in at the top, right-hand side of any page.

    2. Click Add To Cart on any product page.

    3. Within the shopping cart, click Proceed to Checkout.

    4. The next screens will vary depending on the type of customer you are. Please fill in the required shipping and payment Information to continue.

    5. When you are on the Finalize Order page, click Place Order to submit your order for processing.

    6. An order confirmation page will be displayed after you submit your order. If you do not get this page, your order has not been submitted. You will also receive an e-mail order confirmation with final availability and product pricing.

  • How do I submit a RFQ?

    You may submit a request for quotation (RFQ) once you are logged into our website, through our Quick RFQ page.

    You may also submit an RFQ via e-mail, fax or phone to your respective Sales Representative. If you do not know who your Sales Rep. is, you may find out by contacting us at:

    E-Mail: Contact Customer Care

    Chat: Chat Here

    Phone: 1 877 999 1911

    Hours: 9 AM - 5 PM, Monday - Friday

  • Why can I only make purchases with a credit card?

    The following reasons may explain why you may see "credit card" as the only payment option when placing your order online.

    1. If you established your Noble.com account, but you were not granted an open account (e.g. payment is due at the time of purchase), you would only be able to pay by credit card.
    2. If you established your Noble.com account online, you will only be able to pay by credit card.
    3. If you have an open account with Noble.com, but your online registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will have the ability to use your open account.

    To check the status of your registration, contact Customer Service at 1-877-999-1911, or send us an e-mail to support@noble.com

  • Where does Noble delivery to?

    All of Noble's items are shipped: D-CONUS/O-AK,PR,HI

    FOB Definitions

    • D Destination (Price shown includes transportation)
    • O Origin (Price shown does not include transportation - Contact vendor for transportation cost)
    • ND No delivery to this location
    • ConUS Contiguous US (48 states)
    • AK, PR, HI Alaska, Puerto Rico, Hawaii

    Examples

    • *D-ConUS - destination pricing to the contiguous US
    • *D-ConUS,AK, PR, HI - destination pricing to the contiguous US, Alaska, Puerto Rico and Hawaii
    • *ND-AK, PR, HI - no delivery to Alaska, Puerto Rico and Hawaii
    • *O-ConUS - origin pricing to the contiguous US
    • *O-AK, PR, HI - origin pricing to Alaska, Puerto Rico and Hawaii
  • How do I return a product(s) or make a claim?

    To return an item, use the following steps:

    1. Contact us by Phone (1-877-999-1911), Email or Live Chat to request a Return Authorization Number (RA#). Returns received outside of this process are subject to delay or refusal.
    2. Re-package the item and affix the shipping label as instructed.
    3. Include a copy of your order confirmation or packing slip with the package with the RA# clearly written on it.
    4. Make sure you receive a tracking number for the package so there is a way to track the package back to us.

    You may want to consider insuring the package against loss or damage. Noble is not responsible for return items damaged in transit.

  • Where can I view your Privacy & Security Policy?

    You can view our policy here: Privacy & Security Policy