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FAQs

FAQs
Frequently Asked Questions

  • Where do I find information about my order?

    To view the details and status of your order, locate the order number in your Order History page. The order number is listed in the confirmation email you received after you submitted your order. If you still have questions please contact:

    E-Mail: Contact Customer Care

    Chat: Chat Here

    Phone: 1 877 999 1911

    Fax: 1 781 987 8781

    Hours: 7:30 AM - 6:30 PM, Monday - Friday (Eastern Time)

  • How do I place an order?

    1. Log in at the top, right-hand side of any page.

    2. Click Add To Cart on any product page.

    3. Within the shopping cart, click Proceed to Checkout.

    4. The next screens will vary depending on the type of customer you are. Please fill in the required shipping and payment Information to continue.

    5. On the Finalize Order page, click Place Order to submit your order for processing.

    6. An order confirmation page will be displayed after you submit your order. Your order has not been submitted if you do not get this page. After submission, you will receive an email order confirmation with final availability and product pricing.

  • How do I submit a RFQ?

    You may submit a request for quotation (RFQ) through our Quick RFQ page. You must be logged in to submit an RFQ.

    You may also submit an RFQ via email, fax, or phone to your Sales Representative. If you do not know who your Sales Rep is, you may find out by contacting us at:

    E-Mail: Contact Customer Care

    Chat: Chat Here

    Phone: 1 877 999 1911

    Hours: 7:30 AM - 6:30 PM, Monday - Friday (Eastern Time)

  • Why can I only make purchases with a credit card?

    The following reasons may explain why you see "credit card" as the only payment option when placing your order online.

    1. If you established your NOBLE.com account but were not granted an open account (e.g., payment is due at the time of purchase), you must pay by credit card.
    2. If you establish your NOBLE.com account online, you must pay by credit card.
    3. If you have an open account with NOBLE.com but your online registration has not been approved yet, you will be required to pay by credit card until the registration is approved. Thereafter, you will be able to use your open account.

    To check the status of your registration, contact Customer Service at 1-877-999-1911, or send us an email to support@noble.com

  • What locations does NOBLE deliver to?

    • NOBLE ships to government facilities within the contiguous United States (CONUS) or outside the contiguous United States (OCONUS). Customers requiring assistance with OCONUS shipments should contact Customer Support.
    • The shipping timeframe and cost vary depending on the product and delivery destination.
    • In-stock orders are typically delivered within 4-10 business days.
    • Expedited shipping options and assistance with special shipping requests are available.
    • International shipping may be subject to customs, duties, and taxes, which are the responsibility of the recipient.
    • Customer support is available. Contact us via our live chat, email to support@noble.com, or call 1 877 999 1911 for assistance.

  • Special Offers

    Under Construction

  • Reports

    Under Construction

  • How do I return a product(s) or make a claim?

    To return an item, use the following steps:

    1. Fill out a Return Merchandise Authorization (RMA) webform. Alternatively, contact us by Phone (1-877-999-1911), Email or Live Chat to request an RMA. Returns received outside of this process are subject to delay or refusal.
    2. All returns must have a Return Goods Authorization number prior to returning them to NOBLE. Items returned without an RGA may not be refunded. Request an RGA by filling out the form below.
    3. Each item must be unused, in the same condition that you received it, to be eligible for a return.
    4. The item must be returned in the original packaging.
    5. Items purchased as a case must be returned as a case, not split up. (We will not accept one item returned from a purchase of a case of 12).
    6. Please fill out a form for each item you need to return. Note that submitting a request does not guarantee issuing an RGA number.
    7. After you submit your request, a member of our Customer Service team will follow up with you regarding the request.

    Consider insuring the package against loss or damage. NOBLE is not responsible for returned items damaged in transit.

  • Where can I view your Privacy & Security Policy?

    You can view our policy here: Privacy & Security Policy